As a homeowner, you are constantly trying to make sure your home is in top condition. However, when disaster strikes, you may need more than just a DIY attitude. Finding a good roofer, for example, is at the top of the “must have” list when it comes to storm damage, as well as long-term home maintenance. Finding the right roofer isn’t easy, and when you have the added pressure of getting your roof fixed as soon as possible, it becomes more difficult.
Taking the time to think clearly, calmly, and logically can make all the difference in getting the job done right. Here are five basic, yet important questions you can ask to help find a good roofer:
1. “Do you provide a written estimate for repairs?” There are a number of roofing companies that will give you free estimates after taking a look at your home, but reputable ones take the time to give you a written estimate. A good roofer will be thorough in looking at the damage and taking notes. While they may give a general “ballpark” number while they’re there, they’re quick to point out that a full, written breakdown of the cost is best for you to make a decision. It allows you, the owner, to be more cost-conscious throughout the process.
2. “Are you a local business?” When stormy weather hits and causes significant damage, it’s hard to know what steps you need to take to get things back to normal. Unfortunately, there are many “fly-by-night” companies that take advantage of this confusion and promise more than they can deliver before they drive out of town. It is important to check if a roofer is local and has a physical store/office. The company tends to be more responsible because they are part of the community.
3. “What kind of insurance do you have? Do you have a good workers’ compensation policy?” This is a combination of questions, but the message is clear: You are asking if the company can cover the costs in case something happens. someone during work. If something were to happen while a crew is on your property and the company isn’t covered, you could be liable for it, and considering the stress you’re feeling from getting your roof repaired, you could be dealing with an even bigger headache.
4. “Is there someone I can communicate with from start to finish?” As the owner, you must be able to have conversations and interact effectively with the crew. You don’t want to “sort of” understand things or “more or less” see what will happen; you need to be informed all the time. Depending on the size of the business, you may have a site general manager or the owner himself on the job. No matter the situation, you should have a point of contact that you feel comfortable with and fully understand.
5. “What kind of guarantee do you offer?” Getting a new roof should mean peace of mind for a homeowner because the roof must be of a quality that will last approximately two decades or more. Even then, he wants to be sure the company stands behind his work. A written guarantee of what their responsibility is to you is essential.
In general, your role as a homeowner involves doing your homework and researching potential roofing companies. It’s important to be thorough, but you should also take your time.