Vacation/Overseas Representatives are also known as Customer Service Representatives, Resort Representatives, and Overseas Representatives, depending on which tour operator you work for, but basically they all serve the same function. To be a successful foreign representative, you must be outgoing, enjoy meeting and interacting with new people, and embrace new experiences and cultures. It is also important that you have excellent sales skills as well as an energetic approach as it can be a very busy but very rewarding job.
The role will often include meeting clients at the airport, presenting them with information that is useful and accurate, conducting welcome meetings, visiting hotels regularly to offer guidance and support, displaying high levels of customer service, and resolving any issues in a calm environment. and collective way. Other aspects of the job include guiding tours, conducting health and safety checks at hotels, and completing paperwork.
club representatives
There are many different names for this type of rep, youth rep, Club 18-30 rep, Escapades rep, 2wenty’s rep, Club Freestyle rep. However, they are all essentially the same. A youth representative is a person who makes sure that groups of men and women between the ages of 18 and 35 have the best vacations. Upon applying to become this type of representative, he will be sent to the busiest and busiest resorts. The main responsibilities of a club representative are almost identical to those of a vacation representative.
However, in addition to these daily responsibilities, they must also organize evening entertainment such as pool parties, bar/pub crawls, nights out and beach parties. And while your guests sleep, you’ll have to get up early to perform your daily responsibilities, like hosting welcome events and dealing with customer complaints.
entertainment representatives
An entertainment representative is a very demanding role and you will also be expected to be involved in a wide range of other activities to assist overseas representatives. During the day, you’ll be introducing yourself to customers, helping everyone join in the fun, and presenting a full and varied program of family-focused activities. During the evening, you’ll be center stage performing a wide variety of shows to provide nightly entertainment. From acting in West End-style productions like Frankenstein and variety shows, to hosting TV shows to keep kids entertained.
A talent or strong interest in dancing, singing, or acting is ideal for this position, although it is not essential.
children’s representatives
These will often play a role similar to that of the entertainment representative with their focus primarily on younger children. They are often in charge of kids’ clubs that provide a welcome break for parents while also organizing games, challenges, and activities for young children to enjoy every minute of their vacation. This role requires a number of key skills. For example, you must enjoy working with children and have the patience to deal with children. Their parents will only want to leave their children in your hands if they feel that you are confident and capable of playing your part.
As this position deals specifically with young children, there are often more stringent requirements when applying for this position. You should be sure to check with the carrier what these requirements are. Many will often require at least 6 months professional childcare experience and/or an NVQ 2 childcare qualification. Alternatively, you may be eligible if you have qualifications such as the BTEC National Diploma in Early Childhood Studies. You will need to check the requirements of the travel company you want to join.
A transfer representative is someone who mainly escorts tourists to and from the airport and hotels. A transfer representative is normally the first person the tourist sees to represent the travel company, so they should always be friendly and approachable as they are the visible face of the company. During the coach trips to the resorts, you will be responsible for conducting a welcome briefing that includes details of basic information about the resort, which transfers you will be going on and how long the trip will take, most importantly when your welcome meeting will be. done.
Transfer representatives must also ensure that guests are booked into their accommodations and are dropped off at the correct resort. In the event that the departure flight is delayed, it is the transfer representative’s responsibility to keep customers informed of any developments. As with the role of overseas representative, the transfer representative may also act as a guide on excursions.